LandlordAudit

Terms of Service

Last updated: 27 July 2026 · LandlordAudit is a trading name of Ryan Doherty, a sole trader based in England (not a limited company). Postal address: 141 The Meadway, Redditch, B97 5AE. Contact: hello@landlordaudit.co.uk

1. What we provide

LandlordAudit provides general information about private-landlord compliance obligations in England, a self-assessment questionnaire, and editable document templates ("the Materials"), built from published government guidance. The free compliance check and the paid document pack are information products.

2. Not legal advice

We are not a law firm, no solicitor–client relationship is created, and nothing on this site or in the Materials is legal advice or a substitute for it. The self-assessment result is generated automatically from your answers and depends entirely on their accuracy. Every tenancy is different: you are responsible for checking that any document or step suits your specific circumstances, for verifying current requirements at gov.uk, and for taking advice from a qualified solicitor where appropriate — particularly before serving notices or taking possession action.

3. Licence

On purchase you receive a personal, non-transferable licence to use and adapt the Materials for tenancies of properties you own or manage. You may not resell, republish or redistribute the Materials.

4. Accuracy and updates

We work to keep the Materials aligned with published government guidance, and pack purchasers receive updated versions for 12 months from the date of purchase as later phases of the Renters' Rights Act come into force. However, guidance and law change, and we make no warranty that the Materials are complete, current or error-free at any given moment.

5. Refunds

Email hello@landlordaudit.co.uk within 14 days of purchase and we will refund you in full. You do not need to give a reason, and we will not ask you to justify it. This applies unconditionally, whether or not you have downloaded or used the Materials, and it is in addition to and does not affect your statutory rights.

6. Compliance Watch subscription (optional)

Compliance Watch is a separate, optional service billed at £6 per month including VAT, following an initial free period of 30 days. You provide card details when you sign up, nothing is charged during the free period, and the first £6 is taken on day 31. It provides email notification of changes to the law affecting private landlords in England, replacement document templates when a template ceases to be compliant, and deadline reminders. It is not legal advice and does not include individual advice on your circumstances.

Billing is monthly in advance and recurs until cancelled. You may cancel at any time, with no notice period and no cancellation fee. You can do it using the link in any email we send you, through the Stripe billing portal (enter the email address you subscribed with and Stripe will send you a sign-in code), or by emailing hello@landlordaudit.co.uk. Cancellation takes effect at the end of the period you have paid for, and you keep access until then. We will always tell you the price and the billing frequency before you subscribe, and we will email you before any price change takes effect. If we send you no substantive update for three consecutive months, email us and we will refund those months.

7. Feedback you send us

If you submit feedback through a form on this site without giving an email address, we receive only the text you type — we cannot identify you from it and we do not attempt to. If you include an email address, we use it solely to reply to you about that feedback.

8. Liability

To the fullest extent permitted by law: our total aggregate liability to you, however arising, is limited to the amount you paid us; and we are not liable for indirect or consequential loss, including loss flowing from decisions you take in reliance on the Materials. Nothing in these terms excludes or limits liability for fraud, for death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded. Nothing in these terms affects your statutory rights as a consumer, including the right under the Consumer Rights Act 2015 to digital content supplied with reasonable care and skill.

9. Governing law

These terms are governed by the law of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

What we collect

The compliance check runs entirely in your browser — your answers are not transmitted to us or stored by us. If you purchase, payment is processed by Stripe; we receive your email address and payment confirmation, never your card details. If you email us, we hold that correspondence.

How we use it

Your email is used to deliver your purchase and to send you pack updates when the law changes (you can opt out any time). If you enter your email into an optional form on this site, we use it only for the purpose stated next to that form, on the basis of the consent you give by submitting it, and every email we send carries a one-click unsubscribe link. We do not sell or share your data with third parties for marketing. We use privacy-respecting analytics to count visits.

Your rights

Under UK GDPR you may request access to, correction of, or deletion of your personal data at any time: hello@landlordaudit.co.uk.

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